Tours
- QHow can we book a tour?
- A
Please send us your request for dates, number of people, meeting place, etc. using the contact form at the bottom of each tour page. We will select a suitable guide and contact you via email or chat. If your request exceeds the listed price, we will contact you accordingly. Once details are finalized, we will send you a payment link via email or chat, and your reservation will be completed when payment is received. For more information on payment and cancellation fees, please see the “Payment” section below.
- QHow small is your tour?
- A
Most of our tours are small-group tours with up to 7-10 people. Please contact us for larger groups.
- QWhere is the meeting point?
- A
The meeting place will be mainly at your hotel lobby. Or an easy to find location at the airport or train station. Your guide will be waiting for you holding a sign with your name or tour name. If you have a preferred meeting place, please let us know at the time of booking and chat with your guide about the detailed meeting place.
- QHow do I let you know I have a booking at the meeting point?
- A
No printout is required to participate in the tour. However, to avoid any trouble, the guide will ask you to show your confirmation e-mail or ID (photo acceptable).
- QIs it possible to change the destination during the tour?
- A
As this is a private tour just for you, we will accommodate you as much as possible. Please consult with your guide regarding time and location issues.
Payment & cancellations
- QHow do I make payment?
- A
Once you have decided on the tour, we will send you a payment link via email or chat, and you can make your payment from that URL. We accept major credit cards.
- QCan I pay the guide in cash on the day of the tour?
- A
Sorry, we do not accept cash payments. Please pay by credit card at the time of booking.
- QIs there a cancellation fee?
- A
- 100% Refund – Cancellation up to 192 hours (8 days) before the meeting time.
- 70% Refund – Cancellation from 192 hours (8 days) to 120 hours (5 days) before the meeting time.
- 50% Refund – Cancellation from 120 hours (5 days) to 48 hours (2 days) before the meeting time.
- No Refund – Cancellation less than 48 hours (2 days) before the meeting time.
- We will also refund 100% if we are unable to offer the tour due to unavoidable reasons or cancellation due to bad weather after you have made your booking.